{"SystemName":"ReturnPolicy","IncludeInSitemap":false,"IsPasswordProtected":false,"Password":null,"Title":"Politica de Retur","Body":"\u003Ch2\u003E1. Dispozi\u021Bii generale\u003C/h2\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003EMatran Group S.R.L., administratorul magazinului online \u003Cstrong\u003Egrancaffe.md\u003C/strong\u003E, \u00EE\u0219i dore\u0219te ca fiecare client s\u0103 fie pe deplin mul\u021Bumit de produsele achizi\u021Bionate.\u003C/p\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003E\u00CEn conformitate cu legisla\u021Bia Republicii Moldova privind protec\u021Bia consumatorilor, majoritatea produselor comercializate pe Website sunt produse alimentare (cafea boabe, cafea m\u0103cinat\u0103, capsule de cafea, ceai \u0219i alte produse consumabile), care \u003Cstrong\u003Enu pot fi returnate sau schimbate\u003C/strong\u003E dac\u0103 sunt conforme \u0219i nu prezint\u0103 defecte.\u003C/p\u003E\u003Ch2\u003E2. Produse care pot fi returnate\u003C/h2\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003ESe accept\u0103 returul sau \u00EEnlocuirea produselor numai \u00EEn urm\u0103toarele situa\u021Bii:\u003C/p\u003E\u003Cul data-spread=\u0022false\u0022\u003E\u003Cli\u003Eprodusul este expirat;\u003C/li\u003E\u003Cli\u003Eprodusul este alterat;\u003C/li\u003E\u003Cli\u003Eambalajul este deteriorat \u0219i afecteaz\u0103 calitatea produsului;\u003C/li\u003E\u003Cli\u003Eprodusul livrat nu corespunde comenzii plasate;\u003C/li\u003E\u003Cli\u003Eprodusul prezint\u0103 defecte de fabrica\u021Bie (\u00EEn cazul accesoriilor, echipamentelor sau altor produse nealimentare).\u003C/li\u003E\u003C/ul\u003E\u003Ch2\u003E3. Produse care NU pot fi returnate\u003C/h2\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003EDin motive de igien\u0103 \u0219i siguran\u021B\u0103 alimentar\u0103, nu se accept\u0103 returul pentru:\u003C/p\u003E\u003Cul data-spread=\u0022false\u0022\u003E\u003Cli\u003Ecafea boabe;\u003C/li\u003E\u003Cli\u003Ecafea m\u0103cinat\u0103;\u003C/li\u003E\u003Cli\u003Ecapsule de cafea;\u003C/li\u003E\u003Cli\u003Eceai;\u003C/li\u003E\u003Cli\u003Eciocolat\u0103 cald\u0103;\u003C/li\u003E\u003Cli\u003Esiropuri;\u003C/li\u003E\u003Cli\u003Ezah\u0103r;\u003C/li\u003E\u003Cli\u003Elapte pentru cafea;\u003C/li\u003E\u003Cli\u003Ealte produse alimentare sau consumabile, dac\u0103 acestea sunt conforme \u0219i au fost livrate corespunz\u0103tor.\u003C/li\u003E\u003C/ul\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003EDe asemenea, nu pot fi returnate produsele care:\u003C/p\u003E\u003Cul data-spread=\u0022false\u0022\u003E\u003Cli\u003Eau fost desf\u0103cute sau utilizate;\u003C/li\u003E\u003Cli\u003Enu mai au ambalajul original;\u003C/li\u003E\u003Cli\u003Eprezint\u0103 deterior\u0103ri provocate de client;\u003C/li\u003E\u003Cli\u003Eau fost depozitate necorespunz\u0103tor dup\u0103 livrare.\u003C/li\u003E\u003C/ul\u003E\u003Ch2\u003E4. Procedura de retur\u003C/h2\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003E\u00CEn cazul \u00EEn care produsul este eligibil pentru retur, clientul trebuie s\u0103 contacteze Matran Group S.R.L. \u00EEn termen de maximum \u003Cstrong\u003E48 de ore\u003C/strong\u003E de la primirea comenzii.\u003C/p\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003ESolicitarea trebuie s\u0103 con\u021Bin\u0103:\u003C/p\u003E\u003Cul data-spread=\u0022false\u0022\u003E\u003Cli\u003Enum\u0103rul comenzii;\u003C/li\u003E\u003Cli\u003Enumele clientului;\u003C/li\u003E\u003Cli\u003Edescrierea problemei;\u003C/li\u003E\u003Cli\u003Efotografii relevante ale produsului \u0219i ambalajului (dac\u0103 este cazul).\u003C/li\u003E\u003C/ul\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003EDate de contact:\u003C/p\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003E\u003Cstrong\u003ETelefon:\u003C/strong\u003E \u002B373 68 339 966\u003C/p\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003E\u003Cstrong\u003EE-mail:\u003C/strong\u003E \u003Ca href=\u0022mailto:grancaffemd@gmail.com\u0022\u003Egrancaffemd@gmail.com\u003C/a\u003E\u003C/p\u003E\u003Ch2\u003E5. Solu\u021Bionarea solicit\u0103rilor\u003C/h2\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003EDup\u0103 verificarea reclama\u021Biei, Matran Group S.R.L. poate decide:\u003C/p\u003E\u003Cul data-spread=\u0022false\u0022\u003E\u003Cli\u003E\u00EEnlocuirea produsului;\u003C/li\u003E\u003Cli\u003Erambursarea integral\u0103 sau par\u021Bial\u0103 a sumei achitate;\u003C/li\u003E\u003Cli\u003Eemiterea unui voucher;\u003C/li\u003E\u003Cli\u003Ealt\u0103 solu\u021Bie convenit\u0103 cu clientul.\u003C/li\u003E\u003C/ul\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003EFiecare solicitare este analizat\u0103 individual.\u003C/p\u003E\u003Ch2\u003E6. Accesorii \u0219i echipamente\u003C/h2\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003EAccesoriile pentru cafea, ceai \u0219i echipamentele nealimentare pot fi returnate conform prevederilor legale aplicabile, dac\u0103:\u003C/p\u003E\u003Cul data-spread=\u0022false\u0022\u003E\u003Cli\u003Enu au fost utilizate;\u003C/li\u003E\u003Cli\u003Esunt \u00EEn ambalajul original;\u003C/li\u003E\u003Cli\u003Econ\u021Bin toate accesoriile;\u003C/li\u003E\u003Cli\u003Esunt \u00EEnso\u021Bite de bonul fiscal sau factura.\u003C/li\u003E\u003C/ul\u003E\u003Ch2\u003E7. Reclama\u021Bii\u003C/h2\u003E\u003Cp class=\u0022isSelectedEnd\u0022\u003EToate reclama\u021Biile sunt analizate \u00EEn cel mai scurt timp posibil.\u003C/p\u003E\u003Cp\u003EMatran Group S.R.L. \u00EE\u0219i rezerv\u0103 dreptul de a solicita informa\u021Bii suplimentare pentru verificarea situa\u021Biei \u0219i de a decide asupra modalit\u0103\u021Bii de solu\u021Bionare \u00EEn conformitate cu legisla\u021Bia Republicii Moldova.\u003C/p\u003E\r\n    \r\n","MetaKeywords":null,"MetaDescription":null,"MetaTitle":null,"SeName":"politica-de-retur","PageLayoutId":"69aae7c044348410470ac49a","Published":true,"StartDate":"0001-01-01T00:00:00","EndDate":"0001-01-01T00:00:00","Id":"6a43cd7b8f22dac0c4656683","UserFields":[]}